Frequently Asked Questions

Everything you need to know about our artisanal process and services.

What is the typical delivery timeframe for international orders?

International orders are typically processed within 2 business days and delivered via express courier within 5-7 business days, depending on the destination country.

How can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for footwear and accessories?

We accept returns within 14 days of delivery. Items must be in their original, unused condition with all packaging and tags intact to be eligible for a full refund.

Where are Hereu Studio products manufactured?

All our products are proudly handcrafted in Spain by local artisans, utilizing traditional techniques and high-quality European leathers to ensure longevity and timeless style.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted for your security.

How should I care for my leather items?

To maintain the quality of your leather goods, we recommend avoiding prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and use a specialized leather conditioner periodically.